Early Bird Drop-Off

Don't forget, Lexus has...

Early Bird Drop Off - Drop off your vehicle any hour of the day or night.  A safe and secure drop box is available outside of the large service doors at the dealership.  Envelopes are provided to label your keys and to supply us with the information required to assist you with your service needs. 

Superior Lexus North KCI, Slashing Prices!

Superior Lexus North is
Slashing Prices,

On over
30 Pre-Owned Vehicles

We have expanded our lot due
to higher volume and have
30 pre-owned
vehicles that
MUST GO!!!

Come in and see what your trade-in is
worth and drive away with a
high quality pre-owned vehicle today!

call:  888-236-1932 
www.SuperiorLexusNorth.com

Congrats December Salesperson of the Month

Congratulations once again to Lance Swenson, our December Salesperson of the Month for the North team. Lance continues to be a steady performer for going on 5 years now. A two time Presidents Award winner, Lance loves what he does, and it shows. A St. Joseph resident, Lance makes the journey south at least 5 times a week. "I love what I do. It's an easy drive when you enjoy your job," Lance states.

"It's always a pleasure to have an employee that works as hard as Lance," says General Manager Randy Crowell, "and of course he still furnishes those devilish tasty donuts for the Saturday morning sales meeting."

Great job Lance! Thanks again for the hard work, dedication, and of course the St. Joseph donut delivery.

Way to Go Tarek, Heather and Michael!

Here is what one of our customers had to say....

"A few weeks ago, my daughter's car was in an accident and it put her in the market to replace the vehicle.  It was a situation that gave Danielle a fair amount of stress and she was worrying about what type of car to get, how long it would take to transact, the associated costs and all of those things that go along with a vehicle purchase.  Add to it that this was to be "her" first car transaction, with her name on the title and her name on the payment slips.  All of those things that she didn't have to consider when it was "Mom and Dad" doing the transaction suddenly came to the forefront.

Her boyfriend, David, was helping her in the search process and contacted your dealership with a list of the general features she wanted in a car.  The best match turned out to be a 2007 Acura TSX (stock ID H0121-2).  They made an appointment to meet with Heather Marzan on Monday the 3rd.  As it turned out when they arrived, Heather was with another customer ('unforeseen circumstances' are a fact of life.....).  As a result, Danielle worked with Tarek Jebali to take a look at the car and discuss it.  She immediately bonded with it and started the process to buy it.  At this point, the phone calls start working the route.  She called Mom and, in turn, Mom called me.  I left the office (thanks for that excuse...) and met her your location.  We walked into a very relaxed and professional environment, which was a pleasant change from past experiences with other dealerships.  Danielle was smiling, I asked if this was the car she wanted and she said 'yes'. 

Tarek worked with her to answer all of her questions and provide her with all of the necessary information that would take place in the process.  He kept the process moving along, answered all of Mom's questions and handled everything in a professional and timely manner. 

Heather also stopped a few times to make sure that everything was going well.  It was a very thoughtful act to check in on things and offer whatever assistance she could provide.

At the conclusion of the paperwork, Michael Arnone handed her a pen and explained everything to her.  As she asked questions, he provided straightforward answers and made sure that she understood everything along the way. 

At the closure, she was quite surprised to see the car pulled into the building and freshly-washed.  Tarek took her on a walk-around of the vehicle, pointed out the various controls and even pointed out the location of the "brain" for the navigation system in the trunk.  Once again, he worked to make sure she had all of her questions answered. 

Both Mary and I wanted to pass along the compliments and appreciation to Tarek, Heather and Michael for their work to make it a smooth transaction for Danielle.  We will certainly keep your firm in mind for any future automobile transactions and won't hesitate to offer you guys up as a recommendation to anyone in the market.  Please pass along the compliments to them."

We are so proud!

Too Cool for a Minivan!

Do you have a family but your not a "minivan" sort of person? Take a look at this great deal!

the 2008 BMW x5 3.0si AWD,
a sporty 6 speed with room for kids and the groceries...  Plus, its All Wheel Drive for those icy Kansas City Streets!

Go to KCIcars.com to learn more about it....
http://www.kcicars.com/detail-2008-bmw-x5-3_0si-used-6496478.html

Fantastic Financing!

Check out our Fantastic Financing for 

ALL ES and IS Pre-Owned Certified Models

as well as

ALL Pre-Owned Certified Vehicles

Well worth a Test Drive....

Superior Lexus North, near KCI Airport, is having a financing special.  If you would like to own the icon of elegant vehicles, now is your chance.  Come in and take a test drive, so you can witness all of the extras built in.... and until April 4th, it's affordable..... 

Employee Spotlight

Employee Spotlight

A familiar smile too many of you, Delivery Coordinator Kathy Groenenboom is this month’s spotlight employee at Superior Lexus North.  Kathy is the original Delivery Coordinator at the dealership, actually starting a couple of months before the store was officially opened.

A small town girl from Brunswick, Missouri, Kathy moved to Kansas City to work for Vanguard Airlines where she was a Flight Attendant and Instructor for 8 years.  “I miss it sometimes when I see the planes taking off.  You meet so many nice people in the air.  Being a Lexus Delivery Coordinator is very similar to being a flight attendant, in that you have the opportunity to get .

to know new people every day.  Of course it’s always fun when you have a reunion with a previous customer.  The interaction with so many great people, that’s the best part.” 

“Kathy is point and shoot”, says General Manager Randy Crowell.  “Our customers (and our sales people) love Kathy’s enthusiasm and knowledge.  She is so wonderfully thorough and engaged with each delivery.  She personally inspects each vehicle for cleanliness before beginning her flawless presentation and explanation.  Kathy enjoys fellowshipping with each new or pre-owned owner, and it shows.  She never gets in a hurry, and loves questions.  She is simply wonderful at what she does.”

Thanks Kathy.  You are awesome! 

Employee Spotlight - Barry Robinson

Tuesday, December 28, 2010

Employee Spotlight - Barry Robinson

For 17 years our December Spotlight Employee has been smiling and serving. “Everyone knows when Barry is around,” says GM Randy Crowell. “I have yet to see Barry in a sour mood. If you have worked here any time at all you are aware of Barry’s signature greeting of ‘Howdy Doodie’, and it is guaranteed to be accompanied with a smile and laugh.”


Don’t let his light hearted nature fool you; Barry Robinson is an extremely bright and talented Certified Master Technician. His work is second to none, and he is very knowledgeable about our product. Barry is a walking encyclopedia when it comes to the Lexus product. However, if you are planning on walking and talking to Barry, you better wear skates. His energy level is off the charts; he is a blur as he moves about the dealership.

A Kansas City native, Barry and wife of 14 years Lisa, have two daughters, Ashley and Hayley. When not at the dealership Barry enjoys tinkering with cars, and he looks forward to watching a good movie.

We are just glad he spends his days here with us.

Thanks Barry for all you do. We are proud to call you our teammate.

The Lexus Delivery Process

Wednesday, September 15, 2010

The Lexus Delivery Process

There are many reasons to own a Lexus, including industry leading craftmanship, elegant styling, unparalleled performance and a commitment to customer satisfaction. Another one of the many perks of purchasing a Lexus? The delivery process. When you purchase a new Lexus from Superior Lexus North, we will take you through the ownership FAQ's and make sure you are comfortable with your new vehicle. We just want to make sure the process of purchasing and driving your new Lexus is as painless as possible.

With that in mind, Kathy Groenenbloom, our resident delivery expert at Superior Lexus North, would like to share with you the benefits of a full delivery when you bring your next Lexus home.

"Each owner deserves to understand the technology and to know the amenities that the purchase of their Lexus brings to them. My job is to present the car in a way that makes them comfortable and excited to own a Lexus. The delivery process is a way to explain our services, go over general information about their vehicle, covering any questions they may have and train them in the use of all that our vehicles have to offer. I offer my help today and extend it to them in the future so they can truly enjoy the Lexus family experience."


Sounds great, Kathy! Thanks for the info!

A Few Questions With The Service Department...

Tuesday, August 10, 2010

A Few Questions With The Service Department...

This week, I went to Rob Ramsey, our Service Manager to get answers to some commonly asked questions about Superior Lexus North and Lexus vehicles.

Rob Ramsey, Superior Lexus North Service Manager

1. What is the difference between a dealership oil change and an oil change you get at a chain?
We have factory trained technicians, Genuine Lexus Parts, we wash and vacuum the car and we provide each vehicle with a complementary Know Your Vehicle Report.

2. What is the process to certify a Lexus technician? Why is that important?
Several days of training with Lexus in a classroom setting, web based courses and you have to be ASE Certified.

3. Can I put regular gas in my Lexus? Why or why not?
Lexus vehicles are designed to run most efficient using premium fuel. If you use regular fuel you will experience a long crank time, poor acceleration performance, poor idling, poor fuel mileage and less life on internal engine parts.

4. What differentiates a certified pre-owned vehicle from other preowned cars?
Certified Pre-Owned Lexus have to go thru a six page inspection process, meet the requirements of the inspections and Lexus has an inspector come out once a quarter to inspect all Certified Pre-Owned vehicles to make sure there are no mistakes.

5. Do you provide service loaners? What other services do you provide for your customers?
We do provide service loaners but not for all services. We also offer shuttle, airport shuttle, early bird/night drop, and express services.

6. How often do I have to get service done on my Lexus?
Service is required every 6 months or 5000 miles whichever comes first.

7. Can I service my car at a Toyota dealership?
You can service at Toyota but it does not keep record with the Lexus National Data.

8. What is a run-flat tire? How does it work?
A run flat tire is a tire with a hard side wall that will support the vehicle for up to 50 miles of driving with no air in the tire.

Thanks, Rob! You can come visit Rob, just call our dedicated service appointment line at 816-508-2800 to set an appointment. We will be happy to answer any other questions you may have!

Racing to Save Lives!

Wednesday, August 4, 2010

Racing to Save Lives!

Hendrick Automotive Group and the Be The Match Foundation have teamed up once again to bring hope to those afflicted with leukemia and other life-threatening diseases with the “Racing to Save Lives” 5k and 1k half marathon. The event takes place Sunday, September 26th at 8:00 am at the Charlotte Motor Speedway in Charlotte, NC. Participants will be able to take part in a 1k or 5k race, as well as the Kids’ Dash for budding philanthropists.

Register for the event here.

Those not in the Charlotte area can still make a difference, by making a secure online donation. Your donation will support the National Bone Marrow registry, helping to attract and assist prospective donors, subsidizing costs for patients and fueling research and development into these devastating diseases.

Make a charitable contribution here.

In other news, the 2010 Learn Live Hope event raised more than $770,000 for patients working with the Hendrick Marrow Program and Levine Children's Hospital. We’d like to offer a special thanks to all of the sponsors, as well as the many attendees and organizers who make it possible for us to Learn Live and Hope with the Hendrick Marrow Program!

Posted by Superior Lexus North at 3:06 PM

Start Your Engines!

Wednesday, July 28, 2010

The No. 5 Mark Martin Hendrickcars.com Helmet Sweepstakes is going on now! Hendrick Motorsports and HendrickCars.com are teaming up to gift one lucky winner with a helmet signed by Mark Martin, in celebration of his appearance in the Sprint Cup Series at the Pocono Raceway this weekend.

Martin, who will be driving in the No. 5 Hendrickcars.com/GoDaddy.com Chevrolet, has 32 top-10 finishes and 38 lead-lap finishes at Pocono, the most for the NASCAR veteran at any racetrack.

Race fans can register to win the helmet at http://www.hendrickcars.com/ through Aug. 4th! Of course, while you’re there, take a look at the amazing selection, top quality and fantastic benefits Hendrick Automotive Group offers our customers. Mark Martin’s helmet is just the beginning of the great things you can find with Hendrick Automotive Group and Hendrick Motorsports! We wish you (and Mark Martin!) the best of luck!

Register here!

The IS-F and The Autobahn

Tuesday, July 20, 2010

Feel the wind in your hair as you deftly slice across the hot pavement. Seconds feel like hours as the speedometer shoots forward, pumping past 60 mph and climbing ever higher. You catch your breath as everything outside the car becomes a blur. Right now, it’s just you, the track and your Lexus IS-F.

This is a Lexus Experience.

An experience that some very lucky IS-F owners’ will soon get to enjoy, thanks to two brand new Lexus IS-F initiatives.

The first, the Lexus Owners’ Performance Driving Experience, will reward 20 loyal Lexus owners with the complimentary opportunity to push their Lexus to the limit in Joliet, Illinois, on the Autobahn Country Club race track, compete in a timed autocross and experience the thrill of hot laps in the Lexus IS-F. Sessions will start August 11, 2010 from 4:30 to 7:30 pm, with a second session to take place on October 6, 2010.

For those that aren’t satisfied with just one visit to the track, Lexus is also offering a free Touring Membership to the Autobahn Country Club Race Track with the purchase of every IS-F sold between now and the end of 2010. Valued at $3,300, this package will provide IS-F owners with the chance to open their IS-F up on the track for one full year. Customers will also be able to enjoy daily lunchtime touring on the member road course, one-on-one driver certification for solo track events, participation in Autobahn social events and discounts on driving programs and corporate events.

A passion for speed and performance has inspired the IS-F and now Lexus and Superior Lexus North brings you the Autobahn and Lexus: another perfect pairing in the Pursuit of Perfection. Drive well!