Tuesday, August 10, 2010
A Few Questions With The Service Department...
This week, I went to Rob Ramsey, our Service Manager to get answers to some commonly asked questions about Superior Lexus North and Lexus vehicles. |
| Rob Ramsey, Superior Lexus North Service Manager |
We have factory trained technicians, Genuine Lexus Parts, we wash and vacuum the car and we provide each vehicle with a complementary Know Your Vehicle Report.
2. What is the process to certify a Lexus technician? Why is that important?
Several days of training with Lexus in a classroom setting, web based courses and you have to be ASE Certified.
3. Can I put regular gas in my Lexus? Why or why not?
Lexus vehicles are designed to run most efficient using premium fuel. If you use regular fuel you will experience a long crank time, poor acceleration performance, poor idling, poor fuel mileage and less life on internal engine parts.
4. What differentiates a certified pre-owned vehicle from other preowned cars?
Certified Pre-Owned Lexus have to go thru a six page inspection process, meet the requirements of the inspections and Lexus has an inspector come out once a quarter to inspect all Certified Pre-Owned vehicles to make sure there are no mistakes.
5. Do you provide service loaners? What other services do you provide for your customers?
We do provide service loaners but not for all services. We also offer shuttle, airport shuttle, early bird/night drop, and express services.
6. How often do I have to get service done on my Lexus?
Service is required every 6 months or 5000 miles whichever comes first.
7. Can I service my car at a Toyota dealership?
You can service at Toyota but it does not keep record with the Lexus National Data.
8. What is a run-flat tire? How does it work?
A run flat tire is a tire with a hard side wall that will support the vehicle for up to 50 miles of driving with no air in the tire.
Thanks, Rob! You can come visit Rob, just call our dedicated service appointment line at 816-508-2800 to set an appointment. We will be happy to answer any other questions you may have!
