"A few weeks ago, my daughter's car was in an accident and it put her in the market to replace the vehicle. It was a situation that gave Danielle a fair amount of stress and she was worrying about what type of car to get, how long it would take to transact, the associated costs and all of those things that go along with a vehicle purchase. Add to it that this was to be "her" first car transaction, with her name on the title and her name on the payment slips. All of those things that she didn't have to consider when it was "Mom and Dad" doing the transaction suddenly came to the forefront.
Her boyfriend, David, was helping her in the search process and contacted your dealership with a list of the general features she wanted in a car. The best match turned out to be a 2007 Acura TSX (stock ID H0121-2). They made an appointment to meet with Heather Marzan on Monday the 3rd. As it turned out when they arrived, Heather was with another customer ('unforeseen circumstances' are a fact of life.....). As a result, Danielle worked with Tarek Jebali to take a look at the car and discuss it. She immediately bonded with it and started the process to buy it. At this point, the phone calls start working the route. She called Mom and, in turn, Mom called me. I left the office (thanks for that excuse...) and met her your location. We walked into a very relaxed and professional environment, which was a pleasant change from past experiences with other dealerships. Danielle was smiling, I asked if this was the car she wanted and she said 'yes'.
Tarek worked with her to answer all of her questions and provide her with all of the necessary information that would take place in the process. He kept the process moving along, answered all of Mom's questions and handled everything in a professional and timely manner.
Heather also stopped a few times to make sure that everything was going well. It was a very thoughtful act to check in on things and offer whatever assistance she could provide.
At the conclusion of the paperwork, Michael Arnone handed her a pen and explained everything to her. As she asked questions, he provided straightforward answers and made sure that she understood everything along the way.
At the closure, she was quite surprised to see the car pulled into the building and freshly-washed. Tarek took her on a walk-around of the vehicle, pointed out the various controls and even pointed out the location of the "brain" for the navigation system in the trunk. Once again, he worked to make sure she had all of her questions answered.
Both Mary and I wanted to pass along the compliments and appreciation to Tarek, Heather and Michael for their work to make it a smooth transaction for Danielle. We will certainly keep your firm in mind for any future automobile transactions and won't hesitate to offer you guys up as a recommendation to anyone in the market. Please pass along the compliments to them."
We are so proud!
